Privacy Policy

1. Introduction

1. a) Techta Services LLP (together with its subsidiaries, referred to as the "Company," "TECHTA," "us," "we," or "our") values and respects your right to confidentiality as outlined in the Terms and is committed to safeguarding your privacy.
2. b) To uphold this commitment, the Company has established this Privacy Policy to outline how your information, as defined and described herein, will be handled.
3. c) This Privacy Policy applies to Users, employees, and consultants and governs the use of the Company's Services on its Website, Platform, and Offline Centres, as defined in the Techta Terms and Conditions available at https://www.techta.org (the "Terms"), including any new features or tools that may be introduced to the current Website and Platform.
4. d) In accordance with this Privacy Policy, the applicable Terms, and relevant laws, the Company may collect, receive, store, process, manage, and/or share Personal Information (including Sensitive Personal Data and Non-Personal Information, as defined herein) related to the online or offline use of its Services by Users. This Privacy Policy explains how such information may be utilized to enhance the User experience while accessing the Services.
5. e) Before providing any information required to use the Services, you must be in a position to give informed consent. By purchasing our Services, accessing our Website and Platform, or attending Courses at our Offline Centres, you agree to the collection, receipt, storage, management, sharing, and use of your information in accordance with this Privacy Policy.
6. f) You are advised to carefully read and understand this Privacy Policy, along with any other applicable Terms, before providing any information. Access to the Services is conditional upon your consent to this Privacy Policy. If you are a Minor User, please discontinue using the Services immediately until your parent or legal guardian reviews, approves, and consents to the use of the Services in accordance with this Privacy Policy and the applicable Terms.

2. Definitions

For the purposes of this Privacy Policy, unless otherwise specified, the following terms shall have the meanings set forth below:

1. a) "Account" refers to the online account created by the User on the Platform for accessing and utilizing the Services.
2. b) "Course" includes programs offered by Techta, either remotely through the Platform, via pre-recorded multimedia and audio-visual content, live-streamed classes on third-party applications, or physically conducted at the Company's Offline Centres.
3. c) "Course Material" means the resources and information provided by Techta as part of the Services to accompany a Course, including assessment tests and examinations, available on the Platform.
4. d) "Force Majeure Event" refers to any event beyond the reasonable control of the Company, including but not limited to sabotage, fire, flood, explosion, acts of God, civil disturbances, pandemics, strikes, riots, war, governmental actions, computer hacking, unauthorized access to devices, security breaches, encryption failures, power outages, or the actions of third-party service providers engaged by the Company under this Privacy Policy.
5. e) "Information" collectively refers to Personal Information and Non-Personal Information as defined below.
6. f) "Non-Personal Information" includes:
   1. i. The type of device used by the User.
   2. ii. The referring website to the Platform and the exit page.
   3. iii. Unique identifiers used to collect and store data about apps or devices, such as preferred language, time zone, screen size, browser, and other settings.
7. g) "Offline Centre" means any physical location operated by the Company to deliver in person classes.
8. h) "Personal Information" refers to any information related to the User that can identify them directly or indirectly, either on its own or in combination with other available information. This includes Sensitive Personal Data and may consist of the User's name, mobile number, IP address, geographic location, and any audio, visual, or audio-visual files provided by the User to the Company in connection with the use of the Services.
9. i) "Platform" refers to the Company's Website and any additional tools or features provided and operated by Techta, including applications launched by the Company.
10. j) "Services" encompasses the delivery of Courses and Course Material, as well as other agreed-upon services purchased by the User and accessed either remotely through the Platform, via pre-recorded or live-streamed content, or physically at Offline Centres.
11. k) "Sensitive Personal Data" refers to specific categories of Personal Information, such as passwords, financial information (e.g., bank account or credit card details), physical or mental health conditions, sexual orientation, medical records, biometric data, and similar sensitive details.
12. l) "Third Party" refers to any individual or entity other than the User and the Company.
13. m) "User" (or "you," "your," or "yourself") means any natural person aged 18 years or older who is legally competent to enter into a contract under the Indian Contract Act, 1872, and who accesses the Website or purchases the Services. Where applicable, this term also includes parents, legal guardians, or authorized individuals facilitating the use of Services for Minor Users.

3. Information Collection

a. When Do We Collect Information and What Types of Information Do We Collect?

1. i. The Company collects Information (including Personal Information) when you purchase, download, register, access, or use any of the Services provided by us. This includes when you visit our Website, attend our Offline Centres, or access the Platform, and voluntarily fill out contact forms, engage in in-person, chat, or phone sessions, or purchase a Course. In these instances, you typically provide:
   1. A. Your name, gender, date of birth, guardian's name (if applicable), email address, phone number, and mailing address.
   2. B. Information about your business, such as company name, company size, and business type.
   3. C. Your Techta account details, which may include billing information and account password.
   4. D. Any other information you provide at our Offline Centres or enter/upload into our system while using the Platform.
   The information mentioned above is necessary for the Company to operate the Platform, deliver Courses at our Offline Centres, and provide the Services to Users. Without this data, we may not be able to provide you with the requested Services, potentially preventing you from using the Platform or accessing certain Services (or parts of them).
2. ii. In addition, the Platform may collect certain information automatically, including, but not limited to:
   1. A. The type of handheld device used.
   2. B. The unique device ID of the handheld device.
   3. C. The IP address of the device.
   4. D. The operating system of the handheld device.
   5. E. The type of internet browser you use.
3. iii. We may also collect usage data about your interaction with our Services, such as:
   1. A. The number of tests or Courses attempted on the Platform and/or at our Offline Centres.
   2. B. The number of videos you've viewed.
   3. C. The Courses you have participated in.
   4. D. The time spent completing a Course on the Platform and/or at our Offline Centres.
   This helps us improve the educational experience and tailor it to your needs.

b. What Information Is Collected Through Third Parties?

1. i. We also obtain data from third-party sources, and we protect that data according to the practices outlined in this Privacy Policy, along with any additional restrictions imposed by the data source. These third-party sources can vary over time, and may include:
   1. A. Data brokers, from whom we purchase demographic data to supplement what we collect.
   2. B. Social networks, when you grant us permission to share your data publicly or access it from these networks.
   3. C. Enterprise customers, when you are an employee using our Services.
   4. D. Existing or past Users.
   5. E. Partners with whom we offer co-branded services or engage in joint marketing activities.
   6. F. Publicly available sources, such as open government databases or other public domain data.
2. ii. We may also receive Personal Information about you, whose access to our Services you have facilitated, from other sources such as postal mail, telephone, or fax. This information may be added to the data we have already collected from you via the Platform or at our Offline Centres to help us enhance our products and Services.

c. Technologies We May Use

1. i. To provide a personalized learning experience and high-quality service, we may use various technologies that automatically collect technical information from the browser or device you use when you visit or access the Platform, read our emails, use our Services, or engage with us in other ways. This data is typically collected through tracking technologies like cookies, web beacons, flash objects, log files, and other similar technologies (collectively, "Tracking Technologies"). These technologies gather information about how you interact with the Services (such as the pages you view, links you click, and other actions you take). We may use analytics data or third-party analytics tools to help measure traffic, usage trends, and better understand the demographics of our Users. Additionally, we may partner with third-party providers to enhance our Services and improve the User experience. Any third-party services used by the Company will be governed by their own terms of use and privacy policies, in addition to applicable laws.
2. ii. When you use the Services, any Information you provide may be sent to the Company and may be stored on the Company's servers or on cloud-based platforms operated by third parties. This will be done in compliance with applicable laws and their respective privacy policies.

4. Purposes of Collecting, Storing, and Using Your Information, and the Manner of Such Usage

The Company collects, stores, and processes Information, including Personal Information, for the following purposes:

1. a) To use the Information for providing, developing, enhancing, and improving the Services. This includes conducting relevant research, creating internal guidelines for content creation, analyzing geographic influences on the Services, offering targeted advertisements, and producing publicity materials for sharing with third parties.
2. b) The Information collected is used for internal operational purposes such as responding to customer service inquiries, managing your account, enforcing content license restrictions, determining language preferences, and continuously improving the Services provided.
3. c) To offer Users personalized content based on their search history, keywords used in navigating the Platform, and overall usage patterns on the Platform.
4. d) To facilitate your transactions with other Users when you engage with our Service(s) and perform statistical analyses of User behavior and characteristics on an aggregate level, in order to measure interest in and usage of various areas of the Platform.
5. e) To share Information collected on the Platform and/or at our Offline Centres with third parties, including those working with the Company for:
   1. i. Operating (including analyzing data), improving, and enhancing features and experiences on the Services, such as providing government-approved certificates and financial assistance to Users.
   2. ii. Conducting relevant research and analytics related to the Services or services provided by these third parties. This may include providing access to Information stored on the Company's server in India or transferring the Information to third party servers, also in India.
   Moreover, you may, at any time, provide written notice to the Company to revoke your consent for sharing your Information with third parties working with the Company. Upon receipt of such notice, we may not be able to continue providing the Services (or any part of them). Please note that the Company is not responsible for any actions taken by third parties who receive your Information.
6. f) We may contact you through tele-calls, email, SMS, or other communication methods for various purposes, including:
   • Informing you of new services or product offerings.
   • Providing targeted advertisements for our Services.
   • Collecting feedback on the Platform and the Services.
   • Sharing information about promotions or features related to the Platform and our Services.
   You may receive such communications if you have registered as a User on the Platform or at our Offline Centres. By agreeing to this Privacy Policy, you explicitly permit us to contact you for these purposes. Even if you have registered under Do Not Disturb (DND), Do Not Contact (DNC), or National Customer Preference Register (NCPR) services, you authorize us to contact you for the above-mentioned purposes.
7. g) If the Company undergoes a merger, acquisition, due diligence, reorganization, bankruptcy, liquidation, receivership, sale of assets, or transition of Services to another provider, your Information may be transferred as part of such transactions, in accordance with applicable laws and contracts. The use of your Information after such events will be governed by the policies in effect when the Information was initially collected.

5. How We Store and Process Your Information

1. a) Your Information will primarily be stored electronically. However, certain data may also be stored in physical form, as necessary.
2. b) We may enter into agreements with third parties (both within and outside India) for the storage or processing of your Information, in accordance with applicable laws. These third parties may have their own security standards for protecting the Information, and we will, on a commercially reasonable basis, require them to implement adequate security measures to protect your Information, as mandated by the relevant laws. By agreeing to this Privacy Policy, you consent to the sharing of your Information with these third parties for storage and processing purposes.
3. c) Currently, we retain User Information as long as the Account is active, and for such time as reasonably necessary for the purposes for which the Information may be lawfully used, or as required under applicable laws. This practice may be adjusted based on legal or business needs. For instance, we retain User information for 180 (One Hundred and Eighty) days after the cancellation or termination of a User's account to comply with applicable laws.

6. Who We Share and Disclose Your Information To

1. a) By accepting this Privacy Policy, you agree that the Company may share, transfer, or disclose your Information, both within and outside of India, to (i) our group entities, third-party service providers (without disclosing your personal identity), the general public, and the National Skills Development Corporation for the purposes mentioned in Clause 5, (ii) government agencies when required, or (iii) other third parties as required by law. If we share Personal Information, we will make sure that those receiving the data follow the same data protection standards as the Company, as required by law.
2. b) You agree that when we transfer your Information to any entity, whether inside or outside your country of residence, we will ensure that they follow the principles of this Privacy Policy through contractual obligations, as far as the law allows.
3. c) You agree that the Company may also share or transfer your Information (other than Sensitive Personal Data) to third parties who support our business, such as those providing technical services, analyzing the use of our Services, measuring ad performance, offering customer support, facilitating payments, or conducting research. We will ensure these third parties keep your information confidential and secure, in line with this Privacy Policy.
4. d) The Company may also share your Information with third parties like banks, payment service providers, digital lending platforms, or financial intermediaries to assist in providing financial services or facilitating payments. The company will make reasonable efforts to make sure that these entities adhere to confidentiality and security standards consistent with this Privacy Policy.
5. e) We may share your Personal Information if necessary to enforce this Privacy Policy, investigate illegal activities, prevent fraud, address safety concerns, or handle violations of our policies, terms, or conditions.
6. f) We may disclose your Information when required by law, legal obligations, or in response to a request from authorities, or to protect our rights, safety, and property, or to defend ourselves in legal matters.

7. How We Secure Your Information

a. Security Practices in Place

We prioritize the security of your Personal Information. The Company works to safeguard your data and prevent unauthorized access, alterations, disclosure, loss, misuse, or destruction. We implement reasonable security measures, including physical, managerial, operational, and technical safeguards, in line with applicable laws to protect your Personal Information. However, your right to seek damages is limited to statutory damages under the Information Technology Act, 2000, and by agreeing to this Privacy Policy, you waive any other claims for damages under contract or tort, to the extent permitted by law. If we become aware of any unauthorized access or disclosure of your Personal Information, we will make reasonable efforts to inform you of the nature and extent of the incident (to the best of our knowledge) as soon as reasonably possible and in accordance with applicable laws.

b. Limitation of Access to Information

Access to your Personal Information is restricted to employees, agents, contractors, and third parties who need it to perform their duties related to providing our Services. All third-party service providers are required to process your data according to our instructions, and they are subject to confidentiality obligations. They must comply with applicable data protection laws and demonstrate their compliance.

c. Confidentiality Obligations

We ensure that any third parties who receive your Information are subject to confidentiality agreements, which prohibit them from disclosing your data beyond what is outlined in Clause 5. However, the Company is not responsible for any breaches of security or actions taken by third parties who receive your Personal Information.

d. Limitation of Our Liability

1. i. Despite the measures we take, to the extent permitted by law, the Company is not liable for any loss, damage, or misuse of your Personal Information caused by a force majeure event.
2. ii. While we will take all reasonable steps to protect your Personal Information and prevent unauthorized access or disclosure, you acknowledge that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security for your Personal Information.

8. Your Rights

You can exercise any of the rights described in this section by sending an email to support@techta.org. Please note that we may ask you to verify your identity before we take further action on your request.

a. Rectification of Inaccurate or Incomplete Information

If you believe that any of your Personal Information is inaccurate or incomplete, you can contact us at the email address provided above to request an update, correction, or amendment. We will make reasonable efforts to address your request, to the extent feasible for the Company.

While you have the right to request corrections to any inaccurate or incomplete Personal Information, please note that you are responsible for keeping your information up-to-date, to the extent that you can update it within your Account.

b. Data Retention and Erasure

If you no longer wish for the Company to use your Personal Information to provide Services (or any part thereof) to you, or if you wish to close your Account, you can request the erasure of your Personal Information and the closure of your Account. However, please note that any erasure requests will be processed in accordance with applicable laws, and this may affect our ability to provide Services to you.

Please be aware that: i. We may retain some of your Personal Information as needed for legitimate business purposes, such as fraud prevention and safety. For example, if your Account is suspended due to fraud or safety concerns, we may retain certain information to prevent the creation of new Accounts by the same individual. ii. We retain User information for up to 180 (One Hundred and Eighty) days after the cancellation or termination of User accounts to comply with applicable laws. iii. We are not required to delete information that has been anonymized, de-identified, or disassociated from personal identifiers so that it can no longer be used to reasonably identify a specific individual. iv. If you request the erasure of your Personal Information, we will no longer be able to provide the Services (or any part thereof), and you will need to stop using the Services.

c. Consent; Withdrawing Consent and Restriction of Processing

If you do not consent to the processing of your Personal Information for the provision of the Services (or any part thereof), we may restrict or deny access to these Services.

If you have previously given consent for the processing of your Personal Information, you can withdraw it at any time by sending a detailed request to support@techta.org. Please note that the withdrawal of your consent will not affect the lawfulness of any processing that occurred prior to the withdrawal.

If you withdraw your consent and request a restriction of the processing of your Personal Information, the Company may no longer be able to provide you with the Services (or any part thereof), and you may be required to stop using the Services. Please note that if you withdraw your consent, we are not obligated to delete any data that has been anonymized, de-identified, or otherwise disassociated from personal identifiers such that it can no longer be used to identify a particular individual.

9. Links to Third-Party Apps and Websites

The Platform, as well as any communication sent to you, may include third-party advertisements, content, applications, and links to other websites or mobile applications that may be of interest to you. However, once you click on these links or otherwise leave the Platform, please be aware that we do not have control over the websites or mobile applications that you access. You acknowledge and agree that these external websites and apps are operated by third parties and are not under our control, unless explicitly stated otherwise.

We are not responsible for any form of transmission or communication you receive from these third-party websites or apps. As such, we do not make any representations regarding their privacy practices, policies, or terms of use. Additionally, we cannot guarantee the accuracy, integrity, or quality of the content—such as data, text, software, music, photos, graphics, videos, or other materials—available on these third-party platforms. Therefore, we are not responsible for protecting your privacy or personal information while you are visiting these websites or apps, and this Privacy Policy does not apply to them.

We encourage you to exercise caution and review the privacy policies of any third-party websites or mobile applications you visit. The information you provide to such third-party websites or applications will be governed by their respective privacy policies, so we recommend that you carefully review these policies before using their services.

10. Grievance Officer

1. a) If you have any concerns or grievances regarding the Services, or the collection, processing, storage, use, disclosure, or transfer of your Personal Information as outlined in this Privacy Policy, or any other applicable terms and conditions or policies of the Company, please reach out to us at the following contact:

   Email: support@techta.org

   Phone: +91-9496999955

2. b) We are committed to addressing your feedback and concerns promptly and effectively, within the time frame set by applicable law. Please note that we may update the details of the grievance officer periodically by revising this Privacy Policy.